AMS Support knowledge Base

Below you will find a collection of the most commonly answered support and sales questions we receive.

Click on any category to see the questions for that category.

  1. What are the credit reduction states and rates for 2012?
  2. When will form 940 be available?
  3. Is form 1042 included?
  4. When are we going to be able to transfer data from the 1099's and W-2's to the 1096's and W-3's?
  5. How do I print Copy B (To Be Filed With Employee's Federal Tax Return of the W-2 form?
  6. Where do I input data for Form 1042-S?
  7. Are the laser generated Copy A W-2C & W-3C forms accepted by the SSA?
  8. Can we print the 1098 Copy A forms from your program?
  9. How do I type a zero in Box 9 on the 1099-MISC form?
  10. I have withholding for 2 different states, but all my W-2's show only state A. Why?
  11. I have W-2 records with either Ohio or Michigan withholding on them. I want to print all the OH in a group and all the MI in a group. How do I do this?
  12. I printed my W-2 forms but there are no subtotals and/or totals. How can I print totals to double check my data entry?
  13. When the 1099-G data is transferred to Form 1096, it will not total up the amounts entered in Box 2 of 1099-G and transfer the total to Box 5 of Form 1096.
  14. When printing W-2s, I would like to print copy B & C on the same page for an employee. Is this possible with this software?
  15. How do you transfer data from a W-2 to a W-2C?
  16. Where can I get the Wager Codes for the W-2G form?
  17. How do I print a corrected 1099-Misc Form?
  18. When transferring from the AMS Payroll module to W-2s, is it possible to show more than 2 Locals on the W-2s?
  19. Can I print the totals for my W-2's in the employee, 4-up quadrant mode?
  20. Can we enter the data directly into the W-2C form?
  21. Can I sort the 1099's, in alphabetical order by recipient name?
  22. How to I suppress the printing of Line 17 on the 941 form if the total tax for the quarter is less than $2,500?
  23. Do you sell a product that will print the 1042-S as well as the remittance document 1042-T?
  24. When entering data on the 1042-S form, how should a foreign address be entered?
  25. How do we print a 1098 form?
  26. When I print 943 form, the tax deposits entered are not carrying through to the form. How can this be corrected?
  27. Is there a way to print 4-up employee W-2s and have one panel contain the employee instructions?
  28. Will the 1096 auto-updated if changes are made to the 1099 forms included?
  29. Do you have an option that contains the 945 and 945-A forms?
  30. The 1096 form is printing "FILE COPY ONLY". How do we get rid of that so we can submit this form with the IRS?
  31. How do I print Copy A, B, C and Copy 1 of the W-2s at the same time without multiple print commands?
Payroll (73)
  1. When will form 940 be available?
  2. How do I remove a state?
  3. I have an employee that needs to report taxes for 3 or more Locals on one check. How do I set this up in AMS Payroll?
  4. How do I input weeks worked?
  5. How do you setup an employee to be exempt from withholding any Federal (FIT) and/or State (SIT)taxes?
  6. When entering exemptions in AMS Payroll, the program only goes up to 9. Is there a way to go higher?
  7. How do I change SUTA max wages?
  8. How do I hide tagged employees?
  9. Do you support electronic filing of state unemployment tax returns?
  10. How do I view the User Defined Fields templates?
  11. How do I hide released employees?
  12. Where do you change marital status and deductions/exemptions?
  13. How do I change the 941 mailing address, to the IRS, on the client letter?
  14. How do I sort check entries on the browse screen in ascending rather than descending order?
  15. How can I export information to Excel?
  16. How would you handle a garnishment?
  17. How do I copy a company?
  18. Can I sort the Input screen by Social Security Number instead of by employee name?
  19. Is there a report that will generate payroll liabilities for each quarter?
  20. State information is not exporting to the W-2s how can this be corrected?
  21. How do you get 943 tax deposits to show on the 943?
  22. How do you get a 941 Schedule B to print?
  23. How do I change a User Defined Field so that it is no longer exempt from a particular tax?
  24. How do I print a Report for Local Taxes in AMS Payroll?
  25. How do I enter the Preparer's information in AMS Payroll?
  26. How do I edit an employee's default check?
  27. How do I setup an addition to net pay?
  28. What is the fee for filing 941 forms electronically?
  29. How do I setup a field in AMS Payroll for Taxable Tips?
  30. Why is the 941 Schedule B form not displaying the tax liability amounts?
  31. How do you set up the User Defined Field for Non-employee compensation on the 1099-MISC forms?
  32. Can checks be recovered that were accidentally deleted?
  33. Can a negative check be entered to correct an error in a previous quarter?
  34. How do I get the interim Federal and State Payroll Tax Payment client letters to print with what to pay at the end of a quarter?
  35. How do you enter the information needed for Third Party Sick Pay?
  36. How can I get the Ohio quarterly report to print "The number of Weeks worked"?
  37. Do I have to manually enter check numbers for them to appear on check register?
  38. How do I setup a salaried employee?
  39. How can I print a report showing a list of the 941 deposits?
  40. How do we get the AMS Payroll program to round to whole dollars for the Federal Withholding?
  41. How do I setup a field for a "Pre Tax deduction"?
  42. How do I setup a field to garnish a dollar amount from an employee's wages?
  43. Can I electronically file the 941 forms from your program?
  44. How do I change the Quarter Ending Date on a state form?
  45. Where would I enter the Re-Employment Service Fund Rate for the State of New York?
  46. How do I set up the program to have State Income Tax Withholdings for two States on one check?
  47. How do I setup an employee that works in one state and lives in another?
  48. How are partial year exemptions setup?
  49. How do I delete a Default Check?
  50. How do I change the Banking information that prints on MICR checks?
  51. How do I show an IRA contribution in AMS Payroll?
  52. How do you enter the prior year-to-date FUTA and SUTA information?
  53. Can the program round the state withholding amounts to the nearest dollar?
  54. How do I correct, "This payer has been edited with a newer version of the software”?
  55. How do I mark a company as exempt from taxes?
  56. How do you delete a previously setup User Defined Field?
  57. How do I delete one employee from AMS Payroll?
  58. How do I enter multiple states in the AMS Payroll program?
  59. Does the software have the mailing addresses for the state forms?
  60. How do I calculate the SITW when doing Payroll?
  61. How do I set up employer paid FICA?
  62. What is involved in setting up a client for direct deposit?
  63. How do I add a second hourly rate for a client?
  64. Are there any restrictions using software in a payroll processing business?
  65. Can an employee be setup in payroll to receive both a 1099 and a W-2?
  66. Can the New Jersey WR-30 be filed electronically?
  67. Can a signature be printed on a check?
  68. Can we export payroll data from AMS Payroll into Quickbooks?
  69. If starting in the middle of the year, how can employee year to date information be entered?
  70. How can after the fact checks be entered?
  71. Can general ledger information be exported to QuickBooks?
  72. Does the software have built in payroll tax tables?
  73. How may companies and employees can be able to setup using this software?
Printing (23)

Questions about printing and printer related issues.

  1. How do I correct a 'COL INDEX ERROR' error when printing on pre-printed forms?
  2. Is there a way to payer address labels?
  3. How do I adjust the Margins on a Pre-Printed form?
  4. How do I setup duplex printing for W-2's?
  5. Is there a way to print two recipients per page on a 1099-MISC, the instructions are pre-printed on the back?
  6. Can I use any printer with 1099-ETC?
  7. Can the recipient’s name and address be printed on the back of a 1099 to allow it to be mailed in a regular windowed envelope?
  8. I can no longer print the forms, only the data prints. How can I print the forms and the data?
  9. I am printing W-2's on a laser printer using pre-printed forms, do I need the Laser Generation Module in the software?
  10. Can W-2 forms be printed on double-wide dot-matrix forms?
  11. How do I create a Table or Worksheet report on tagged records in the W-2/1099 Forms Filer Module?
  12. How do I print W-2's to the manual feed tray?
  13. FITW is no longer printing on the W-2 forms, how can this be corrected?
  14. How can I print multiple copies of the forms?
  15. Using the Laser Generation Module, how do I move the entire form to the left?
  16. If payer data is stored in different work directories can a master list of all recipients be printed?
  17. Is there a way to save margin settings so that when the program is updated it retains the changes?
  18. When printing a state form, why do question marks appear in the scan line?
  19. Is there a way to send a form to a .TXT file instead of to a physical printer?
  20. When printing forms, the form prints fine but the data prints as "########", how can this be corrected?
  21. Can the forms generated in your software be saved in pdf format?
  22. How do I print multiple copies or preview a form?
  23. Can I print forms on blank paper with your program?
Tax (2)

Questions about the way the 1099-etc software handles tax calculations, prints tax forms, or anything else tax related.


Contact Information

  • Address
    Advanced Micro Solutions, Inc
    1709 South State Street
    Edmond, OK 73013-3633
  • Email
    info@1099-etc.com
  • Phone
    Sales and Non-technical Information
    (800) 536-1099

    Customer and Technical Support
    (405) 340-0697
  • FAX
    Orders and Registration
    (800) 519-1174

    Software Technical Support
    (800) 578-1780

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