AMS Support knowledge Base - Installation
- When I put the CD in I get an error message about the SPLASH program. How can I install?
- I just downloaded the new program and when I went to install, I got an error message "Setup Initialization Error: Setup cannot access required information file". What can I do?
- I need to reinstall the program for a prior year and cannot find my CD. How can I get a replacement CD for a prior year?
- I am trying to install the 1099-etc program. When I enter the Destination Directory, I get a message, "Path Invalid Check for Typos". What am I doing wrong?
- I want to install programs for 1995-1998 on a new computer. When I try to install from the diskettes I receive an error message, "RUNTIME ERROR 200". What can I do to fix this?
- How do I install the Full Update?
- When trying to install the software, I get a message that says "No free disk space". What do I do now?
- After downloading and installing the update, will I have to shut down and restart?
- When installing the 1099-Etc program, I receive the following error message, "Error renaming f:\\1099etc.w02\\amsfont.fnx". Why am I getting this?
- I just installed the early 4th quarter version of 1099-Etc. Is it ok to go ahead and enter 1099 recipient information and then update to the final version later?
- I recently re-installed the 1099-Etc software from source disks on a new computer. When I select a payer and form, I get an Error #266 (Invalid size) and the error message further says that there is a database record/buffer size mismatch. How can this be corrected?
- We have two computers in the same office. Can the software be installed on both computers?
- I installed the update and I get the the following message as I try to enter the program: "Augment Open Error 266. Call 1099-etc to prevent data loss".
- What is the best method of migrating your program/data from one machine to another? Can we simply copy the program folder or should we reinstall the program on the new servers and then copy the client folders?
- The program is asking for my Serial Number and Key Code. Where can I find these numbers?
- How do I install the Demo?
- Does the data transfer year to year?
- What are the System Requirements?
- Can I install the program on a network and multiple PCs?
